Friendly Communication in Aged Care

In this set, personal care workers will learn about the basics of common caring with older Australians with diverse needs, This includes the use of personalised communication and inclusive language.

They will also learn about the types of barriers that may exist when communicating with older Australians and how to address those barriers. They'll learn about tools known as communication aids, as well as about the overall importance of friendly communication in aged care.

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By completion of this question set, learners will be able to:

• Describe the importance of communication aids to foster clear and open communication with older Australians.
• Use personalised communication and inclusive language with older Australians to make sure they feel respected. Address language barriers to minimise the experience of isolation and loneliness with older Australians.

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1. Use of communication aids
2. Importance of communication aids
3. Effect of communication aids
4. Definition of communication aid
5. Language barrier
6. Lowering language barriers
7. Interpreters
8. Types of language barriers
9. Inclusive language
10. Value of personalised communication
11. Personalised introduction
12. Inclusive language definition