Workplace Violence and Aggression

Workplace Violence and aggression (WVA), particularly in cognitively impaired older Australians, can happen quickly and unexpectedly. Every staff member should feel safe in the workplace. Therefore, it is vital to recognise and remember what constitutes a WVA incident, how to enact critical incident procedures, how to diffuse potential WA situations from developing and what to do immediately after an incident. Ensuring this knowledge is mastered is fundamental to greater safety and wellbeing for both staff and older Australians in aged care.

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By completion of this question set, learners will be able to:

• Recognise workplace violence and aggression and high-risk situations to increase safety for staff
• List techniques and List techniques and protocols to proactively avoid violence and harm to protect employees.
• Recall 'emergency assistance' protocols to reduce any harm to staff from an agitated person
• Recall immediate response actions to ensure wellbeing following an incident of workplace violence.

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1. Your Immediate Response
2. Recognising violence
3. Using the LOW in LOWLINE
4. Using the LINE in LOWLINE
5. Recognising aggression
6. Post incident response
7. What is de-escalation?
8. Seeking additional support
9. Work-related violence and aggression definition
10. Your response after an incident