Eremea provides dedicated in and out of home support services at home and in the community to help people live their best lives. They offer meal delivery, home support, allied health, clinical services, palliative care, cleaning and social support. Eremea aims to boost health, happiness, emotional wellbeing, and security, so clients can maintain quality of life and stay connected to their communities
Quality learning is key for Eremea to make sure their team is well-trained to offer top-notch, caring support tailored to each client's specific needs. So when Eremea was looking to improve the way that they train their team, Forget Me Not® was a standout choice.
Using Forget Me Not®:
- Staff could upskill in the flow of work in 3-to-5-minute sessions,
- Knowledge retention was better because of the repetition and practice the app offered over time.
Before teaming up with Forget Me Not® to deliver their training, Eremea struggled with training its workforce. Michelle Piccolo Executive Lead – Strategy and Innovation at Eremea described the situation as “challenging for a number of reasons.” The traditional training methods involved pulling employees offline, which disrupted client services and increased expenses.
“To take people offline for servicing creates disruption for clients,” Michelle explained, adding that it was “majorly disruptive” and resulted in “more expense” due to the need to back fill employees during training sessions. The training sessions were ad hoc and not well-planned, often based on assumptions rather than the actual needs of the employees. This led to a compliance-focused approach rather than a needs-based one.
The primary method involved bringing employees into a central office for sessions, followed by one-on-one training during site visits. Michelle noted, “A lot of our training is directed towards our direct workers because we work in home care, so we need to make sure that they know what they’re doing when they’re delivering services.”
The main challenges Eremea faced included the disruption of client services and the high costs associated with taking employees offline for training. Additionally, the ad hoc nature of the training sessions meant that the training was not always relevant or effective. Michelle explained, “Once someone leaves the room, it’s almost like that sheep dip approach…we couldn’t tell whether people were applying it consistently and transferring those skills into the jobs that they were doing every day.”
The results of the traditional training methods were inconsistent. While there was some immediate improvement after the training sessions, the long-term knowledge retention and application of skills were lacking.
The “sheep dip” approach, where employees were trained en masse and expected to retain and apply all the information, proved ineffective. Michelle noted, “Probably 90% of what they were learning in that space was lost at the moment they walked out the door.”
Eremea discovered Forget Me Not through a team member who had encountered the solution in a previous workplace. Michelle shared, “One of our team members had seen it in a previous workplace…so when they came across to us, and we were talking about our need to rethink our whole approach to training, that’s how we made the connection.
Eremea was initially attracted to Forget Me Not® because of its mastery-focused learning approach. However, the real turning point came during the initial conversations with the Forget Me Not® team. “Within the first five minutes of the conversation, there was a significant shift in our thinking about how we could deliver learning, knowing that staff could be trained for a few minutes during each work shift,” Michelle said.
The ability for employees to master job critical knowledge at their own pace, coupled with insights into their progress, made it a no-brainer for Eremea.
The preparation phase was smooth and positive. Michelle expressed that “the solution speaks for itself. It’s backed up by research.” The initial impression was that this would be a great partnership focused on creating long-term value for both businesses. “We felt like it was a partnership. We felt like it was about creating value in both of our businesses,” she added.
Eremea had high expectations going into the implementation of Forget Me Not®. The team was excited about the potential of the solution to address their training challenges and provide a more effective and engaging learning experience for their employees. Michelle recalled, “There was great anticipation and excitement about what was possible in implementing the solution.”
The insights and analytics offered by Forget Me Not have enabled Eremea to address learning gaps more effectively and build on employee successes. This targeted approach has been a game-changer, ensuring that training is impactful and relevant.
The onboarding and setup process for Forget Me Not® was seamless and exceeded Eremea’s expectations. The solution was easy to use and familiar to employees, making the transition smooth.
Michelle noted, “It’s an easy tool to use. It’s familiar to people in how they interact with their device anyway. So it was consistent with that. It’s a good experience, it’s an easy experience, and it’s engaging.”
Forget Me Not® didn't just meet, but exceeded Eremea’s expectations. The solution delivered more than anticipated, providing insights and opportunities that were previously unrecognised.
Michelle shared, “It’s delivered more than we ever expected. For example, we’re now looking to use it with our distribution of our policies to ensure that people master our policies and understand them.” The impact of Forget Me Not® on Eremea has been profound. The solution has transformed the way Eremea approaches training, providing consistent, targeted, and engaging learning experiences for employees. Michelle stated, “The uptake is brilliant for our people and the responses from our employees are always really positive about the experience.”
The wider team at Eremea has responded positively to Forget Me Not®. The flexibility, targeted assistance, and constant aged care content updates have been well-received. Michelle mentioned, “On the worker front, we’re getting a greater degree of satisfaction because there’s flexibility, there’s targeted assistance, and it’s constantly updating content and sending new content to people.”
Working alongside Forget Me Not® has been a positive experience for Eremea. “The support and responsiveness of the Forget Me Not® team have been instrumental in the successful implementation and ongoing use of the solution.” says Michelle. Eremea is now miles ahead in terms of upskilling their team and implementing impactful training when looking back at their previous training methods.
The adoption of Forget Me Not® has enabled Eremea to offer more learning options and resources than ever before. Michelle noted, “We’re miles ahead. We just can’t get in front of it enough to put more learning options in that environment for our people to access.” The key takeaway for Eremea from using Forget Me Not® is the solution’s ability to pinpoint learning needs and provide targeted support.
Michelle explained, “The insights and analytics offered by Forget Me Not have enabled Eremea to address learning gaps more effectively and build on employee successes. This targeted approach has been a game-changer, ensuring that training is impactful and relevant.”
Eremea highly recommends Forget Me Not® to other organisations, both within and outside the aged care industry. Michelle stated, “It’s a no-brainer. Absolutely.” The solution’s ability to provide flexible, targeted, and engaging training makes it a valuable tool for any organisation looking to improve the way they train staff. The positive impact on employee satisfaction and the overall effectiveness of the training programs make Forget Me Not® a no-brainer.
Forget Me Not has helped Eremea make a quantum leap in developing a culture of continuous learning. The solution has provided the tools and resources needed to create a consistent and impactful learning environment. Michelle shared, “It’s enabled us to really quantum leap into that space and develop a really demonstrated commitment to learning at the individual level.” Eremea’s journey with Forget Me Not® has been transformative.
The solution has addressed key training challenges, provided real-time insights, and fostered a culture of continuous learning. The positive impact on employee satisfaction, training effectiveness, and overall business performance has exceeded expectations. Michelle concluded, “We’re delighted with the business impact too in terms of increasing billable hours…it’s exceeded expectations.” Eremea looks forward to continuing their partnership with Forget Me Not® and exploring new opportunities to enhance their training and development efforts.
“To take people offline for servicing creates disruption for clients,” and it was “majorly disruptive,” leading to increased expenses. Forget Me Not’s solution eliminated this disruption, providing a more seamless training experience.
The traditional ‘sheep dip’ training approach resulted in “probably 90% of what they were learning in that space was lost at the moment they walked out the door.” Forget Me Not’s targeted and mastery-focused approach significantly improved knowledge retention and application.
“On the worker front, we’re getting a greater degree of satisfaction because there’s flexibility, there’s targeted assistance, and it’s constantly updating content and sending new content to people.” Employees found the learning experience engaging and relevant.
Forget Me Not “delivered more than we ever expected,” enabling Eremea to explore new applications such as policy distribution and client education, demonstrating the solution’s versatility and impact.
“It enabled us to really quantum leap into that space and develop a really demonstrated commitment to learning at the individual level.” Forget Me Not® fostered a culture of continuous learning, ensuring ongoing development and skill enhancement for employees.
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